By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Returns Must Meet ALL Applicable Criteria.

All returns must include the following:

1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. All accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
3. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
4. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
5. Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.
6. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.

• Unless otherwise stated, you have 30 days from the date your product left the warehouse to get a RMA. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA).
• If you are returning a non-defective product, you must pay return shipping fees.
• Some of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.

• Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer.
• Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number and copy of the invoice.

• RMAs are valid only within the 30 day timeline specified in the Basic Return Policy or the shorter timelines specified in the Special Return Policies above, whichever is shorter.
• Only one RMA is issued per return. When it expires, you may no longer return your product.
• In some cases, we will issue a call tag and the shipper will come to you to pick up the product. In most cases, we will not and you will have to take your return to an authorized facility such as a Post Office or a UPS facility, etc. facility.

• Your return will be processed within 3-5 days after receipt of the item.
• Depending on the applicable policies above, you can request either a credit or a replacement when you return your product.
• If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved.
• If you request a replacement product, your replacement order will be sent once your return is processed and approved.

• Due to manufacturer's policies, certain items on ShopNTD.com's website may be listed as a special return. These items will have to be returned or exchanged directly with the manufacturer.